Refunds and cancellations
The right place to request help depends on where you purchased LEVELATE. A cancellation and a refund are separate requests.
Updated October 1, 2026
Website purchases through Stripe
Send a refund request to contact@matthewjgl.com with the order reference, purchase date and issue. Do not send your password, payment-card number or full license key. Contact support before purchasing if you need a specific refund window confirmed.
For Pro Monthly, use Manage Billing when available, or contact support to request cancellation. Check the billing confirmation for when cancellation takes effect. Cancelling future renewal does not itself refund an earlier payment. One-Time and Bundle purchases do not have recurring renewal charges.
App Store purchases
Apple handles App Store billing and refund decisions. Request a refund at reportaproblem.apple.com. Manage an Apple subscription in your device's Apple account subscription settings. LEVELATE support cannot issue a Stripe refund for an Apple purchase.
Your rights and access
Applicable consumer rights are not excluded by this page. If a purchase is refunded or revoked, the corresponding paid access may end. Standard Mac leveling remains free.