Help when you need it
LEVELATE Support
Start with the quick answers below. When something still is not right, send a report and include the recording format and the step where the problem happened.
The Mac app can add useful, privacy-safe system details automatically: Settings → General → Report a Bug.
Try these first
Quick troubleshooting
- 1
Check the file
Make sure it plays normally before importing it. Try a local WAV, AIFF, MP3, or M4A if the source is unusual.
- 2
Use the original recording
Remove any large manual gain boost or aggressive audio effect, then let LEVELATE handle the levels.
- 3
Restart and retry
Quit LEVELATE, reopen it, and process the file again. Cancelled and failed runs do not consume a trial export.
- 4
Check for an update
Open Settings → General → Software Update and install any available version.
- 5
Send a bug report
Include what you expected, what happened, and whether Voice Isolation or AI Recovery was selected.
Common questions
FAQ
Where does LEVELATE save the finished audio?
The Mac app saves a collision-safe .leveled file beside the original. AI Recovery exports use .recovery instead, so the normal result is never overwritten.
Does LEVELATE upload my recordings?
No. Audio processing runs locally on your device. Your recordings are not sent to LEVELATE or a cloud audio service.
Should I boost quiet audio before using LEVELATE?
Usually, no. Import the original recording without adding a large gain boost first. LEVELATE is designed to raise quiet dialogue while protecting peaks.
How do I move a Pro license to another Mac?
Open Settings, choose Manage under LEVELATE Pro, deactivate the old Mac, then activate the same key on the new Mac.
How do updates work?
LEVELATE checks automatically. You can also open Settings and use Check for Updates. When an update is ready, restart LEVELATE to install it.